Help and contact
Last updated: 6 November 2026
Write to us
Write to us:
In the app, Settings › About › Contact support starts the email with the app’s and your phone’s version, which helps us answer.
We will never ask for your password or your bank details.
Restore your purchases
On a new phone, or after reinstalling Roulekm, open Settings › Purchases › Restore purchases. Use the same Apple or Google account you bought with.
Ask for a refund
Purchases in Roulekm are paid to Apple or Google: only they can refund them, under their rules.
- iPhone and iPad: reportaproblem.apple.com
- Android: Google Play refunds
To stop a subscription: on iPhone, open the iPhone’s Settings app, then your name › Subscriptions; on Android, open the Play Store, tap your profile picture, then Payments & subscriptions › Subscriptions.
Where your data is
What you save in Roulekm stays on your phone. We receive no copy of it, so we can’t see it or get it back for you.
- Automatic backup: this data is part of your iPhone’s iCloud backup and your Android phone’s Google backup, in your own account, when backup is on. It comes back when you set up a new phone from that backup.
- By hand: Settings › Backup › Export a backup saves a file to iCloud Drive, Google Drive or anywhere you like; Restore a backup replaces the data on the phone with that file’s.
What the app collects is set out in the privacy policy.